FAQ
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FAQ BullXMarket
- ABOUT BullXMarket
- ACCOUNT OPENING
- ACCOUNT VERIFICATION
- CLIENT AREA
- PERSONAL INFORMATION AND ACCESS DATA
- MT5
- DEPOSIT AND WITHDRAWAL
Our trading servers are in London. BullXMarket has a wide network of servers and data centres located throughout Europe and Asia that ensures low latency and stable connection.
MT5 trading hours are 24/5, starting at 00:00 on Monday and closing at 23:59 on Friday server time (EET/EST).
BullXMarket values every customer and does everything possible to make their Forex trading experience with us positive and profitable. It has always been our top priority to provide our clients with high quality services in accordance with international standards and regulation. Our aim is making a trading experience convenient and outstanding, striving to drive Forex trading to a completely new level. BullXMarket offers market execution of less than a second, no commission on deposit and withdrawal, lowest spreads in the industry, various deposit and withdrawal methods, negative balance protection, and a wide range of trading tools.
Submit the Registration form to open your first account. Fill in all the required information and click "Submit"
Check your e-mail for your login details to our site with your trading account
Your trading account has been opened successfully! Upload your KYC documents to verify and access to your personal account.
Please note: Make sure your credentials match your documents as you'll be asked to confirm your personal data during verification. Please also bear in mind that since you can only use your own bank account, credit/debit card or e-currency wallet, your personal info should match the account or cardholder name as well.
Sign in to your Client Area with your registration email address and password.
Click Client Area button on the left section and select My Accounts. Click on Open Live Account
It depends on the preferred trading platform and the trading instruments you'd like to trade. You can compare account types here . If you need to, you can open a new account later.
You can select 1:100, 1:125, 1:150, 1:175, 1:200, 1:300, 1:400 or up to 1:500 leverage on MT5. Leverage is virtual credit given to the client by the company, and it modifies your margin requirements, i.e. the higher the ratio, the lower the margin you need to open an order. To choose the right leverage for your account you can use our Leverage can be changed later in your Client Area.
After opening an account, check your email to find your account credentials. The next step is to download and install a trading platform.
We require one document proving your identity: passport, national identity card or any other government-issued photo ID. Your name, date of birth, signature, photograph, ID issue and expiry dates and the serial number must be clearly visible. The ID must not have expired. The entire document must be photographed. Fragmented, edited, or folded documents will not be accepted.
If the issuer country differs from the country of your stay, you'll also need to provide your residence permit or any local government-issued ID. The documents can be submitted within your Client Area or to support@bullxmarkets.net
Account verification allows us to make sure your information is valid and protect you against fraud. It ensures that your transactions are authorised and secure. We strongly recommend submitting all of the required documents before making your first deposit. Please note that you can only withdraw funds if your account is verified. Your personal information will be held in the strictest confidence.
It usually takes just a few minutes, but sometimes it may require more time for our Verification Department to review your documents. This may depend on the amount of verification requests, or if it was submitted overnight or at the weekend, and, in these cases, may take up to 12-24 hours. The quality of the documents you submit can also affect approval time, so make sure your document photos are clear and not distorted. Once verification is completed, you will get an email notice.
We use highly secure technology to protect your personal data and financial transactions. Your Client Area is SSL-secured and protected with 128-bit encryption to make your browsing safe and your data inaccessible to any third parties.
In your Client Area you can open new accounts, manage existing ones, make deposits and request withdrawals, transfer funds between your accounts, claim bonuses and restore forgotten passwords.
To sign in, please use your registration email address and Client Area password. You can restore your Client Area password here if you lose it.
Please contact our customer service. We will ask you to verify your personal details to your account.
You can select the account in the drop-down list at the page of Client Area and select My Account section. Simply click the available account.
Click here or click on the settings in the My accounts section. Make sure you have no open positions or pending orders before changing this parameter.
In order to close your Client Area please send a request at support@bullxmarkets.net.
The BullXMarket Client Area is designed for you to store all the information about your trading in one place. Please be aware that creating several Client Areas by using multiple email addresses is prohibited.
Open MT5, then click "File" — "Login with trading account". In the pop-up window, enter your account number, trader password and select "BullXMarkets-Live' for real accounts or "BullXMarkets-Demo" if you want to log in with a demo account.
Check the last entry in the “Journal” tab to find out the exact reason: “Invalid account” means that some of the credentials you entered upon login are incorrect - it could be account number, password or the trading server. Double check your access data and try to sign in again. “No connection to BullXMarkets-Real” or “No connection to BullXMarkets-Demo” indicates that your terminal is unable to establish a connection with the nearest access point. Check if your internet is working, then click on the connection status and select “Network rescan”. if the issue persists, please get in touch with our customer service.
Press F9 on your keyboard or click the “New Order” button from the standard toolbar. Alternatively, you can right-click on an instrument in the Market Watch and select “New Order” from the context menu. In the “New Order” section, you'll be asked to select the symbol you wat to trade, type of order and volume. Having set all necessary parameters, click the “Buy” or “Sell” button below, depending on the direction you want. Go to Tools>Options>Trade. Here you can enable one-click trading, allowing you to open positions with pre-selected parameters directly on the chart. To activate the One-Click Trading panel, open a chart of the instrument you're trading and press ALT+T on your keyboard. The One Click Trading panel is also available in the “Trading” tab of the Market Watch.
MT5 offers several order types: Market order — an order to open a position at the current market rate. A market order can be placed via the "New Order" window or One-Click-Trading panel. Pending order — an order to open a position once the price reaches a certain predefined level. The following pending order types are available in MT5: Limit orders are placed below the current bid (for long positions) or above the current ask (for short orders). Stop orders are placed above the current bid (for buy orders) or below the current ask (for sell orders). In order to place a stop or a limit pending order, you need to select “Pending Order” in the “New Order” window, specify its type and direction (i.e. Sell Limit, Sell Stop, Buy Limit, Buy Stop), the price it should be triggered at, volume and any other parameters if required. Alternatively, you can right click on the desired level on the chart and select the type of pending order you would like to open. The order will appear in the “Trade” tab under the account balance, equity and free margin. A Stop Limit order is a combination of previously described types. It is a pending order which becomes a Buy Limit or Sell Limit once the price reaches your stop level. In order to place it, you need to select “Buy Stop Limit” or “Sell Stop Limit” type in the New Order window. Then simply set the "Price" or the "Stop price" (the level at which the limit order will be placed) and the “Stop Limit price” (the order price for your limit level). For short positions, the Stop price should be below the current bid and the Stop Limit price should be above the Stop price, while in order to open a Long position you need to set the Stop price above the current ask and the Stop Limit price below the Stop price. When placing a pending order, it is important to take into account that each trading instrument has a certain Stop level, i.e. the distance from the current market price at which a pending order can be placed. To check the level, find the trading tool you want in Market Watch, right-click it and select “Specifications”.
Find the position you would like to set a Stop Loss or a Take Profit on, right-click on it and select “Modify or delete” from the context menu. In the pop-up window, set the desired level of your order. Keep in mind that for a short position you can set a Stop Loss above and a Take Profit below the current ask price, while when modifying a long position you should place the Stop Loss below and Take Profit above the current bid.
Find the positions you want to close in the “Trade” tab, right click it and select “Close position”. Depending on whether One-Click-Trading is enabled, it will either be closed right away at the current rate, or a Position window will appear, where you will be required to confirm the instruction by clicking “Close” button.
If you are unable to open a “New Order” window and “New Order” button on the toolbar is inactive, you have signed in with your investor (read only) password. In order to trade please use the trader password when you log in. Inactive “Sell” and “Buy” buttons in the “New Order” window indicate that the volume you specified is invalid. Please bear in mind that minimum volume is 0.01 lot, and step is 0.01 lot. A “Not enough money” error message means that your free margin is not sufficient to open the order. You may need to adjust the volume or deposit to your account. A “Market is closed” error means that you're trying to open a position outside the instrument's trading hours. You can check the schedule in the symbol “Specifications” or on our website.
You can find all closed positions in the “Reports” tab. The trading history is comprised of orders (i.e. the instructions you send) and deals (the actual transactions).
In order to open a chart you can simply drag and drop a trading tool from “Market Watch” to the chart window. Alternatively, you can right-click a symbol and select “New chart”.
You can change periodicity, scale and switch between chart types on the standard toolbar. If you would like to change colours, add or remove Bid and Ask lines, Volumes or Grid, right click the chart and select “Properties” from the context menu.
Find your indicator in the Navigator window and drop it to the chart. Modify its parameters in the pop-up window if required and click “OK” to apply the changes.
Drag and drop your EA from the “Navigator”. Set the parameters if required in the expert window and click “OK” to apply the changes.
You can find all available deposit means here . To make a deposit, please log in to your Client Area, select Manage Fund section and select the payment system you would like to use under the Deposit account section. Then enter the amount you want to deposit and fill in other information if required, click "Submit".
All requests are processed within 1-3 hours during business hours of our Financial Department. USDT/Bitcoin deposits: instant.
In accordance with international regulation standards, BullXMarket uses separate accounts to keep customers' funds segregated from the company's balance sheets. This keeps your funds secure and untouched.
All requests are processed within 1-3 hours during the working hours of our Financial Department, otherwise the request will be processed on the next business day. You will receive a notification email as soon as your request is processed.
BullXMarket does not charge its clients any fees. Moreover, deposit and withdrawal fees applied by third parties (e.g. Coinbase, Binance, Trust Wallet) are also covered by BullXMarket. However please be aware that some fees can may be applied in certain cases.
BullXMarket does not limit the amount you can withdraw or deposit into your account. The deposit amount is unlimited, and the withdrawal amount should not exceed free margin.
BullXMarket does not limit the number of deposits and withdrawal requests per day. However, it is advised to deposit and withdraw all of the funds in one request to avoid unnecessary delays in processing.
You can’t submit a withdrawal request if you have open orders/positions. Please note that free margin has to exceed the amount you requested, otherwise the request will be rejected. The withdrawal request won’t be processed if you have insufficient funds.
BullXMarket currently accepts deposits in all currencies, to be converted into USD. Please note that account currency cannot be changed to currencies other than USD. If your account is in EUR you can always open a new account in USD. Please note that we don’t charge any commission for deposits or withdrawals, as well as keeping our conversion rates among the best in the industry.
You can find all previous deposits in your Client Area. Click Manage Fund under "Client Area" section. Then, select Ledger
To withdraw the fund, please log in to your Client Area, select Manage Fund section and select the payment system you would like to use from your account. Then enter the amount you want to withdraw and fill in other information if required, click "Submit". Note that your free margin must exceed the withdrawal amount otherwise our Financial department will not be able to process your request. It is especially important to keep track of your free margin when you have open positions.
Your withdrawal request is in the queue, and you will be notified as soon as it is processed by our Financial Department.
There may not have been enough free margin to process your withdrawal, or some of the data could have been incorrect. You can check the exact reason with the customer service.
Please get in touch with customer service.
Yes, you can create an internal transfer request in your Client Area.
Yes, you can change it on Profile Manager. Log in to your account and click Profile. You can change your personal information there.
Please contact our customer service. We will ask you to verify your personal details to your account.
If you lost or forgot your password, click on “Forgot Password”. We will send you an E-mail for verification and password change.
To set a new Client Area password, sign in using your current password, open Settings, select Change passwords on the right. Enter your new password into "Change Password" and "Confirm Password" fields. Click the "Save changes" button to confirm.
You cannot restore the Investor password. You can set it in your MT5. Please follow the steps below:
- Select "Tools" and click "Options"
- Under the "Server" tab, select "Change"
- Insert the current master password in the "Current Password" text field
- Select "Change investor password" if it is not marked yet
- Insert the new investor password in the "New Password" text field
- Re-type the new investor password in the "Confirm" text field